after Christmas you might have a higher chance of getting a chargeback to your shopify store so I thought I would share the template we have developed for chargeback responses. Started getting orders on my Shopify on Friday 02/25. Turn on manual credit card approval. Please contact the moderators of this subreddit if you have any questions or concerns. Hello Reddit, Today I just received a chargeback on a high value order of $1,000 from an order that was not flagged as potentially fraudulent by shopify. I’ve been in business for many years and I’ve never won a chargeback. Welcome to /r/Shopify! Empowering business owners around the world. Despite the fact that the chargeback process through Google Pay is mostly the same as a typical credit or debit. Correct. Update this code occasionally. Go to shopify r/shopify • by [deleted] View community ranking In the Top 1% of largest communities on Reddit. Once it is canceled, there are usually no more subscription fees, even if you owed them at the time you closed the store. If you refund the payment, the charge back is void. 280 15 57. but I am afraid they will open a chargeback. The chargeback is likely fraud or because it cannot be refunded based on company policy, a customer would do a chargeback then. Shopify is not liable for chargebacks occurred when using our platform. To keep this community relevant to the Shopify community, store reviews and external blog links will be removed. Shopify Staff (Retired) 4531 434 1012. I never sent goods to buyers who failed the fraud analysis and still got chargebacks. Call or chat shopify and tell them, they'll take the letter and maybe be able to get the money back for you. 08-31-2021 10:40 AM. The credit card owner ended up charging back the order yesterday, and I was charged a $15 chargeback fee. Tweet Share on Facebook Submit to reddit Add to buffer Save to pocket Share on. 2%Usually, the payment gateway or Paypal will require you to send in proof of shipment to show that the item is delivered. Trust Shopify’s Fraud Analysis Tool. My AOV is $120. If you are expecting increasing number of chargeback, you might need to install 3rd party fraud screening service to protect your store. I disputed a charge from a merchant thru AMEX because the product was broken/unusable. chargeback. Premium Powerups . I'm managing dispute and chargeback cases in a Shopify store, and I'm in desperate need for any apps or services that can help me streamline the entire process. 15 CAD in Canada. Shopify Payments IntegrationI had a bad chargeback I lost last year (multiple items) and I installed the app Fraud Filter which has a good automatic workflow thing to detect fraud. There is form you fill out to dispute the chargeback on Shopify. r/shopify • by toughlucklol. My question is, is there a way to appeal the chargeback fee?Hi everyone, I recently lost 2 fraudulent chargebacks on a Shopify store for products that have been received. So essentially shopify closed my store down and sent me a generic email saying it was high risk. Chargeback disputes are at the top of the list for. I unsubscribed and deleted the. The store doesn’t exist and I can’t even access the admin page so I’m a little confused. Investigate high risk orders by analyzing the order fraud analysis and verifying the IP address associated with the order. Shopify's stock jumped last week when they announced they were expanding their partnership with TikTok. Am I obligated to do anything, or can I just do nothing and…Shopify hopes to prevent these chargebacks with its new Shopify Fraud Protect solution (currently with just a limited rollout). By understanding the reason code. These fees usually cost a minimum of $25 per incident, and they can quickly add up. The banks are…To keep this community relevant to the Shopify community, store reviews and external blog links will be removed. So regardless, I'm getting charged $15 unless they drop the chargeback. What is your current chargeback rate? Is it over 2%? You will risk losing your payment gateway if it keeps up. Usually, it’s just the bot being too careful. Essentially they review all your transactions and will give an “approved” or “declined” decision. “They” claim that Shopify has nothing to do with it , yet look at the percentage of lost chargebacks compared to other payment providers ( ex. View community ranking In the Top 1% of largest communities on Reddit. Next, Jan 10th they put my payouts on hold again and basically asked me how I am going to remedy my chargeback rate and I devised a plan, they released my payments with a 15% reserve for 90 days Now just the other day they put me on hold again. It means the vendor has financial incentive to be pro-active about issuing legitimate refunds to their customers before the customers qualify for a chargeback. The customer makes a mistake and the business pays for it. And if a chargeback is then filed on that protected order. Unless she claims someone stole her. Takes 60 seconds to check the order, you can refund and you pay zero fees. They placed an order of bunk beds, waited until they received it and the filed a claim with their bak as if it was a fraudulent order. Last week I got hit with 4 really painful fraud chargebacks, over 10K in losses. Screenshot the billing and shipping address showing they match in the chargeback dispute form. Business, Economics, and Finance. Shopify has already released the $800 to the credit card holder when only $150 is in dispute. I sell clothes, and this is the first chargeback that I've gotten in the 1. They’re bastards and often just default to the buyer unless you followed seller protection to a T. If they don’t seem happy with that I would. It states that the funds would be released after 120 days if my charge-back rate is below 1%. 15 unless they drop the chargeback. Your account activity shows a recent increase in chargebacks or disputes An email with more details about this payout hold and next steps was sent to the account owner. The customer makes a mistake and the business pays for it. Support Send a message. It means you should cancel the order. Chargebacks occur when a cardholder disputes a transaction with their issuer and the issuer contacts the merchant to reverse it. Last week I got hit with 4 really painful fraud chargebacks, over 10K in losses. Also, if you don't use Shopify Payments, they'll charge you a transaction fee of 1-2% (this is evil). How to Deal w/Chargeback On Dropshipping : r/dropship. The customer literally told me they'd cancel chargebacks last Friday. If you receive a fraud-based chargeback, Shopify automatically covers the costs of the order and the chargeback fee. Please contact the moderators of this subreddit if you have any questions or concerns. View community ranking In the Top 1% of largest communities on Reddit. If you - the customer - files a chargeback with your bank (which sounds like it would be a good idea), the bank will yank it from Shopify’s payment processor, Shopify will then yank it from the merchant’s account. I've heard alot of people talking about how chargeback can ruin your whole store, you lose 99% of all chargeback disputes and if you get even 1% of…To manage your chargebacks and inquiries in the Shopify admin, you need to be using Shopify Payments. Klarna now says "Only actual chargebacks count as chargebacks from our end". I think the fact that you recognize an account can get closed for too many. They can't charge back what was refunded. never had an in-store pickup chargeback. Chargeback. However this can be circumvented by shitty customers who abuse it with subjective claim reasons like “not. A chargeback occurs when a customer questions a credit card transaction and asks their bank to reverse it. My business license does not cover strangers coming to my home. The issuing bank collects evidence from the customer and categorizes the chargeback using the appropriate, card network-specific, reason code. Still waiting for a reply here, Shopify. Stop fraud; stop chargebacks. View community ranking In the Top 1% of largest communities on Reddit. CryptoReplies (4) Shay. What I’d do though, is make sure to fulfill orders once they’ve hit your bank. Yes i have chargebacks too, i lost a few hundred dollars, right now I am using apps and for big orders i manually check the address and search them in google and forums to reduce chargebacks. Basically a chargeback rate over 1% will remove you from being listed on the shop app. Customer disputes are a reality of accepting payments. Additionally, Chargeflow also allows you to personalize all of your chargeback responses. ” Shopify as a payment provider should have a system strong enough to verify cvc and potential fraud , as we are paying them a hefty % per transaction they should also cover the potential chargeback losses as they are the ones that. Here’s how your store can prevent and deal with chargebacks. Hello Reddit, Today I just received a chargeback on a high value order of $1,000 from an order that was not flagged as potentially fraudulent by shopify. 119 votes, 108 comments. This subreddit is a forum to ask or seek any information regarding Shopify. It uses thousands of data points and the best fraud detection technology available. Store owners can discuss any Shopify. We lost a dispute for a fraudulent chargeback today in which I had talked to the customer beforehand (due to the order being marked high risk by Fraud Analysis) and they provided not only their photo ID, but also a photo of the actual credit card they used for the transaction. 72. atom_delivery • 3 mo. The Shopify Payments chargeback process looks like this: A purchase has been made online on your Shopify store. If the person used a stolen credit card I doubt you will win the chargeback. Help! : r/shopify. I sell leather jackets. To keep this community relevant to the Shopify community, store reviews and external blog links will be removed. The bank files a dispute and Stripe just notifies me. . Chargebacks are the result of a customer questioning or disputing a transaction with their issuing bank. Not recognizing your billing descriptor on a statement. Everything You Need to Know (2023) Shopify POS has everything you need to sell in person, backed by everything you need to sell online. We just lost a chargeback case for over 10k with one customer, where we had overwhelming evidence against the customer, and Shopify is providing no path to appeal the banks decision. This subreddit is a forum to ask or seek any information regarding Shopify. Once you get a foothold in the industry you have a bit. For example, if the IPs of customers do not. However, you cannot file a chargeback if you want to keep using Mercari at all. Or check it out in the app stores Home; Popular; TOPICS. Trying to see which company is the best in terms of rates / support/ ease of use for customers etc. Developers for Shopify can ask… The color was not what they expected. Help! : r/shopify. I sell high-end autoparts and have been selling on Shopify for over 3 years. Aka, filed reports, disputed chargebacks, called the cops, communicated with customer, tried to. 1. Beacon-Fraud-Inspect • Shopify Developer • 2 yr. Be aware that Shopify can and will recoup any negative Shopify Payments balance on your store. The customer then threatens us with a chargeback and somehow wins. I immediately canceled the order and certainly won't be doing any business with her in the future. Their pricing is nearly the same as Authorize. For example, if the IPs of customers do not exactly line up perfectly, Card address and shipping address to not add up perfectly, or if they failed a payment attempt even just. If OP takes the money and it turns out the tickets are fraud, Shopify/Wells Fargo are left holding the bag when the customers chargeback. searchcandy. Developers for Shopify can ask…Go to shopify r/shopify • by rulesforrebels. Before Shopify sends the response, you can add additional evidence in the. Chargeback. (Designer of Cor65XT) Per our last update, moderators from Geekhack r/MechanicalKeyboards, r/Mechmarket, and MechGroupBuys have been in contact with Chris and Mike of Mechs and Company LLC. Customer complains Wednesday morning, lets say 10AM they didn't receive part of their order. Chargebacks are the equivalent of shoplifting in the digital space, you can't stop it, but you can protect yourself. Chargebacks differ from standard return requests in several ways. For now, in terms of hosting services, it seems better to go with Shopify. by [deleted] Customer filed chargeback while the order is in transit. When we get a chargeback, we respond with a template that includes the following: Cover sheet outlining the order information, customer information, and why the chargeback should be reversed. However, as written in the seller and buyer protection program terms, PayPal has sole discretion in the decision to cover or not based on all the evidence and the case at large so they really are not going against their policies. Both customers have received the products,. Best chargeback filter + shipping guarantee app? (need riskified replacement) There used to be a great app called Riskified which you would run your order through their fraud filter and they would take a small % to guarantee it was a legitimate order. The merchant can decide to dispute the chargeback or accept it. Shopify will manage the dispute process for the chargeback. Select the value “open”. If they rule against the retailer, funds are returned to the. You can also read more about steps you can take to catch high risk orders before fulfilling them here: Help Center - Preventing Fraud. Shopify Payments 25% Hold. It's your responsibility to screen orders for fraud, and to put in place clear policies to both screen orders and inform customers of your shipping and return policies and terms and conditions. Customer disputes are a reality of accepting payments. And even if a seller decides to dispute a refund, winning. If a customer files a chargeback and we did not have an AVS match or CVV2 number on the charge, we will lose the chargeback. Hi @Jarrod88, thanks for reaching out to the Shopify community. The only bullet points on the fraud analysis that were not green were that the Billing street address doesn't match credit card's registered address and the Billing address ZIP or postal code. They have a threshold for chargeback %, and it’s easier to hit than you think. Because we had 2 chargebacks in our first 200 orders…We were removed from the shop app. Lastly, chargebacks in specific industries are close to impossible to win. I suspect it was made with a stolen card and fake name. I presume, of course that you’re using Shopify payments. 111 9 34. So technically I am out double, I'm missing the $160 they should have sent me back for the failed refund (it literally never came back to my account, and it never went to the customers either, it's just somewhere in the void I fucking guess) and $160 for the. 5% per transaction. If you happen to be in California and got the email saying your refund is eligible and you still haven't received the refund check within the period they promised, I recommend. If it were rescinded, would the $15 fee go away too? Vote. Work with your customers, get on the phone with them. We deliver all products by ourselves without any shipping companies or couriers. You can increase your comment karma by posting in other areas of Reddit to earn upvotes. Shopify payments is great per transaction for the ever so slightly lower fee on each transaction. Number two: Product Not Received chargebacks. This has caused me to be disqualified for Shop and also disqualify me for further Shopify Capital funding. Kinda stupid but that's how it works. Any way to at least appeal the amount of the chargeback?. But that doesn’t make them any less frustrating. It makes sense, really. It's your responsibility to screen orders for fraud, and to put in place. Yeah that's fair - the reason I switched is because of a xx,xxx hold on funds on the original shopify account (due to chargebacks under 1%) and a switch in corporation. Using a stolen credit card is a crime and should be reported to the police. Reddit . Increased conversion rates, chargeback support, customer issues etc. 07-29-2020 02:08 AM. 30 percent on top of 0. 2. As of June 16th I believe Shopify will be charging Shopify store owners a 2% fee for transactions not conducted via Shopify payments. Luckily Shopify has an excellent in-built fraud detection system that ranks orders as low, medium, and high risk. The most customizable fraud and risk management system built for. Personally wouldn’t worry about themes unless you were a massive business, establishing a brand in the future. If you end up winning the dispute, then we return the full amount (including the chargeback fee) to you. Started in Dec 2019, with one store, aliexpress/oberlo route, did well, survived pandemic, shut down store, brain stormed…View community ranking In the Top 1% of largest communities on Reddit. Chargeback Advice. 06-25-2019 07:31 AM. So I got a hold the other month that's still pending. Chargebacks cost merchants of their total revenue. 2. Shopify payments is a credit card processing solution for Shopify store owners. Chargeback resolved in Customers Favour Although they sent me a letter from their bank stating request for a reversal. Go into the customer order page and select "cancel" order under "More Action". I have an e commerce store i run as a hobby. Name was also suspicious, using multiple honorary titles—also a Google search showed it didn’t match the name of residents at. When Shopify's little threat assessment thingie says "risk of fraud" believe it! I needed to self-insure, by raising my prices. Hello, wondering if you all have any suggestions here—thanks in advance. Therefore, if you believe a payment is fraudulent, refund it. Science-Based Chargeback Response. Is it usual for Shopify to hold customers money ($25,000) and refuse to communicate for 2 weeks? Edit: After forcing a phone rep (by refusing to hang up) (I was very polite, but firm) to reassign the ticket from one rep in the department to a different one, we had a response. 6% +30 cents an order and it takes 2-3 days to clear to our bank account. It makes sense, really. So, even if there was a case of a chargeback, you won't get hit with chargeback fees and such. Need Recommendations For Dispute/Chargeback Analysis in Shopify. Opened a chargeback on a Tebex purchase because I never received what I purchased, after I opened it, I found I could contact tebex regarding a refund. Drop them a message on chat and ask them to expedite it. If you use Shopify Payments, the credit card rate is 2. You need to unsubscribe in the Admin, not the app. Stay strong and hope you can at least get that 89$ back 💪. There is form you fill out to dispute the chargeback on Shopify. Thank you, I will give that a go. if you suspect and strange behaviors or learn how to better detect fraud by reading up on a few articles posted on Reddit as there are a lot of topics like these. How do you win against chargeback on Shopify? I've probably had around 5-6 chargebacks since I've started and recently I had a chargeback for a much bigger order. by NoFraud, LLC. 201K subscribers in the shopify community. If you are running low volume, you might be ok. After 6 weeks I got a review where they still wanted to have a 10% hold on the revenue. A client opened a "Chargeback" after receiving the goods. Chargebacks differ from standard return requests in several ways. Even if you manually capture the payment as $100, shopify will charge you its fee based on $1,000 as they will record it as you capturing $1,000 and refunding $900. Once the file has been emailed, the customer can save it and do what they want with it. I had a wholesale order for £200 worth of items, it got marked as delivered and signed for on the 10th. 07-29-2020 02:08 AM. "From within the Shopify admin, go to Orders. Yesterday I got a email from Shopify that one of my coustmer and is doing a charge back, anyone know what I can do, and. The bank decided in favor of the customer, and I ended up losing the $240 + $15 Shopify chargeback fee + > $110 cost of manufacturing and labor. Payments have been made via Shop Pay and Google Pay and nothing changes, its. The credit card company reviews the evidence. Now today, they opened another chargeback. Shopify has automatically provided evidence to the bank, however, I don't expect to win them. Hi, Im curious if you can refund an order through Shopify, even after getting a chargeback case through Stripe. A chargeback rate of less than 3 per month is very good. Because we had 2 chargebacks in our first 200 orders…We were removed from the shop app. If you're doing that kind of revenue with PayPal, you should be getting priority customer support. Reply reply nick-marketing. Scroll down until you find the 'Payouts' section. I never reached out to the fraud email. Hi all, For those of you worried about chargebacks all you can do is fulfil the item in a reasonable time and have it safely delivered to your…First chargeback. Let's look at what chargebacks are, how they happen and how you can respond. This subreddit is a forum to ask or seek any information regarding Shopify. So last October Shopify and TikTok announced their partnership, which basically let you create custom TikTok ads straight from the Shopify Dashboard. View community ranking In the Top 1% of largest communities on Reddit. We’ve lost $3k alone in those 3 chargebacks, another $2k to be lost on remaining open chargebacks. Shopify: A warning to those considering or currently using the e-commerce or retail platform. Chargebacks are NOT to be ignored! They can cause massive. To keep this community relevant to the Shopify community, store reviews and external blog links will be removed. No additional reporting or fees are needed from you. The store doesn’t exist and I can’t even access the admin page so I’m a little confused. However, if you have tried your best and the merchant is not responding simply get in touch with the your credit card company and file a chargeback through them. It's ridiculous and not the intended purpose of chargebacks. Make sure you read your agreement with your processor, the Visa, MC, and Amex terms, and always include as much detailed information as possible in the chargeback dispute. 189K subscribers in the shopify community. Make sure your billing statement text is easily recognizable to your customers. Submit proof you shipped the goods with a tracking number. 4. The cardholder alleges they never received the products or services. If they rule against the retailer, funds are returned to the. Shopify has been awesome as far as chargebacks. Etsy will eat the cost of the charge back. Customer "mistakenly" did a chargeback before the order even shipped. I am a bot, and this action was performed automatically. The pop up shop has been going for a month and a half and today's the last day. That is the original amount plus a $15 charge. If you decide to accept the order, don't accept it through shopify. Copies of the order receipt, delivery confirmation, email confirmations and all. I ALWAYS get tracking scans for my packages and take photos of my orders (to prove order fulfillment). Open menu Open navigation Go to Reddit HomeShopify allows third party merchant account providers again so we do issue merchant accounts for dropshippers in the US and we plug in to gateways Shopify allows. The chargeback process is similar across most credit card networks and issuing banks, with specific differences for each bank or network. Chargeback help! Long story short: My customers credit card got canceled because it was stolen and I got charged for a chargeback. Click on ‘Settings’. We are still on google but we have done another 100 orders since then with. Here’s how your store can prevent and deal with chargebacks. Of those 1100 credit card transactions I have received 10 chargebacks over the last 4 months meaning a ratio of just about 0. She will 100% pursue a chargeback either way If she is experienced in bank claims scams. Now today, they opened another chargeback. If she claims fraud but is dumb enough to tell the bank her daughter did it, they will deny her dispute and won't pursue the chargeback. I hope you get your product. At the time of writing, it is set at the below. I am using Stripe which is a just middleman between me and Visa/Mastercard etc. Customer "mistakenly" did a chargeback before the order even shipped. They refunded us. Submit the documents they are requesting. 9% of these chargebacks. I share my template with people that ask about winning chargebacks. Not remembering the original purchase. When you get a chargeback or inquiry on an order made with Shopify Payments, Shopify collects evidence and sends it to the credit card processing company on the due date. The review can take up to 75 days after the response is submitted. I sell high-end autoparts and have been selling on Shopify for over 3 years. Yes, you can argue Shopify just replaced what was taken. However, the system didn’t flagged it as possible fraud, it actually says that the CVV is correct and only one payment attempt. I immediately canceled the order and certainly won't be doing any business with her in the future. All major CC cards allow a lot of time to file chargebacks (~180 days) The bank makes decisions at their sole discretion, but they can rule in favor of merchants. Beyond that, I'd say this isn't a typical game developer struggle since the only games that tend to be published outside those popular platforms and also monetized with MTX are those by very large developers. Look at Shopify fraud protection, it will give you a peace of mind for 1. Then they file a chargeback. Shopify costs $79 per month with monthly payments. I'm about to launch a store with a high priced items (~$2k) and shopify have nothing apart from standard $100 shipping insurance. I need to lower my chargeback rate as soon as possible. Status is showing 'fulfillment requested'. Question. This is an accepted solution. For more information on Shopify charges, refer to our Help Center document: Charges. To successfully fight a chargeback, you must be mistake-free with your chargeback rebuttal letter or with the compelling evidence. Before Shopify sends the response, you can add additional evidence in the Shopify admin. Go to shopify r/shopify • by [deleted] View community ranking In the Top 1% of largest communities on Reddit. Orders. American Express reason code 155, Visa reason code 30, MasterCard reason code 4855, and Discover reason code 4755 are all specific reason codes for Shopify payment chargebacks. They'll then be able to follow up with Shopify to find out what's going on. Vote. Hello r/shopify So on August 12th, I sold a smartwatch to a person and tried to contact her a week later to see if everything was good but no reply…What are the pros and cons of Shopify Payments versus working through Authorize. 194K subscribers in the shopify community. Sometimes neighbors bring them, sometimes they get delivered later and sometimes they are stolen/lost. This is an accepted solution. Really good question! In an instance where a customer files for a chargeback then cancels it, it can sometimes take a while for the bank to recognize the cancelation. I’m unsure if this is the right place to post this. That’s your chargeback rate for that month. 2475 407 512. When you get a chargeback or inquiry on an order made with Shopify Payments, Shopify collects evidence and sends it to the credit card company on the due date. Just don’t expect much assistance from Shopify on this. Fraud, or “no authorization” chargebacks, account for 56% of all chargebacks . We are still on google but we have done another 100 orders since then. Advanced Shopify costs. I am a bot, and this action was performed automatically. If these are credit card payments then I think the individual bank will decide if they grant the chargeback request of their customer or not. That all goes away if I move to Shopify Payments. The customer then threatens us with a chargeback and somehow wins. Each charge back. Please contact the moderators of this subreddit if you have any questions or concerns. Add your ‘Company Name’ + 'Number Code' in the Payouts statement descriptor. Usually, it’s just the bot being too careful. They can't charge back what was refunded. For info, my business is fairly high. If an order has a medium or a high risk, then it’s flagged on the Orders page with a. Hi all! This morning i woke up to this on our dashboard. Chargebacks I never would have with PayPal or even other credit card processors I have won with Shopify/ stripe. (Probably reselling my products) Shopify does have a program where they’ll insure you against this for a fee on every Shopify payments transaction. There is no full proof way to verify the customer, but the best and simplest way is to call the customer and confirm the order with them. Find the section for Locations, and switch from Pro via there. 8. Shopify billing charges show up on bank statements as SHOPIFY* 123456789 and the nine digit bill number is different for each bill. This also covers lost/stolen packages. Developers for Shopify can ask…The color was not what they expected. I was curious as to what happens when a customer decided to chargeback. They also have the chargeback insurance for like 1%. If you refund the payment, the charge back is void. For example 'The Ecom Zone 8426'. we require customers to sign a copy of the invoice. The only time banks question it is if it’s out of the normal range. Accepted Solution (1) Nick. I really did do everything, and submitted all documents to the chargeback dispute. To successfully fight a chargeback, you must be mistake-free. Too many chargebacks can lead to account suspension and loss of inventory. Hi Niza, Thank you for sharing your recent experience with the chargeback process here in the community forums. As others have mentioned, you need to mitigate the large amount. If you fulfill it then there is a high likelihood they will file a chargeback for the amount. Chargeback fee. In some instances, a chargeback case can be opened by the original card holder who saw the unknown charge and then contacted their CC company to reverse the charges. The credit card company will reject the transaction and initiate a chargeback on Shopify. Any idea how long the Shopify-CJ fulfillments usually take to process? ThanksThis thread is archived. They are incidental headaches companies face using an auto-renewal transaction billing mechanism. To learn more about Shopify bills, refer to our Help Center document: Understanding your Shopify Bill. We find using strong wording like "We are fighting this charge" works better than just supplying docs. I already did that. The chargeback was asked for through the customers bank so there is an extra $15 fee on top of the items price. Go to shopify r/shopify • by InarticulateFuckwit. Each charge back costs you $15 along with the refunded amount and processing fee, and these add up. For example 'SP * Ecom Zone 8426'. Turns out this site owner was missing out on over $12,400 of value each month. Follow these general steps to prevent chargebacks and time-wasting inquiries: Make sure the pictures and descriptions of your products or services are clear and accurate. Even had one where they charged back because the parcel arrived late. The customer that actually has a stolen/lost package will chargeback their card. Trying to see which company is the best in terms of rates / support/ ease of use for customers etc. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. .